HOTEL SAFETY REGULATIONS
1. Fire protection
The building has powder extinguishers. The rooms are equipped with smoke detectors. In the event of a fire, we ask our guests to leave the building according to the escape route posted in the rooms. The floor plan of your living area is visible on the room door, and the red arrow shows the way to the emergency exit.
No flammable or explosive materials (e.g. PB gas cylinders) may be brought into the hotel area. The entire width of the traffic routes and exits must be left clear at all times. In order to avoid fires, the use of personal electrical appliances (e.g. coffee makers, electric kettles, irons, etc.) in the room is not permitted.
The room and its equipment may only be used for their intended purpose.
The use of electrical heat generators in the room is PROHIBITED! Smoking and open flames are PROHIBITED in the room! Before leaving the room, please make sure that there are no fire-causing objects in the room and turn off all electrical appliances. Always keep the room locked, and when leaving, please close the windows and the balcony door.
Emergency telephone number: 112
The hotel operates an electronic surveillance system, which is managed by the hotel staff. In order to avoid fires, we ask that you smoke only in the designated areas on the hotel premises. For fire safety reasons, please always turn off electrical appliances when leaving the room. In case of an emergency, please call the reception at +3630 3087447.
In the event of a fire alarm, please leave the building immediately; the escape route is posted on the room door. Always keep the room locked, and when leaving, please close the windows.
2. Other general safety information
A safe in the room offers a safe solution for storing your valuables, which is free of charge. The hotel is not responsible for valuables or cash left in the rooms. Our hotel has security cameras monitoring the public areas, the hotel entrances and exteriors. The recordings are handled in accordance with legal regulations.
Important telephone numbers:
- Ambulance 104
- Firefighters 105
- Police 107
- General emergency number 112
HOTEL OPERATION INFORMATION
Hotel check-in: the room can be occupied from 14:00. In case of earlier arrival, luggage storage can be arranged in the hotel's luggage room. Check-out: the room must be vacated by 10:00 on the day of departure. Luggage storage can be arranged if necessary.
Room types
1. Standard room
There are 3 of this room type in the hotel on the ground floor. Each room has a double bed, a modern bathroom with a shower, and is suitable for 1 or 2 people. One of these rooms is barrier-free and has barrier-free access.
2. Standard plus
There are 2 of this room type, one on the ground floor and the other on the first floor. These rooms have a double bed and a full-size sofa bed. They can comfortably accommodate three people.
3. Standard with terrace
This room type has a comfortable double bed and a modern bathroom, making it even more comfortable. It also has a terrace in front of the room overlooking the garden.
4. Standard plus with terrace
There are 3 of this room type available to guests. In addition to the comfortable double bed, there is also a full-size sofa bed in the room. The modern, special bathrooms are equipped with a shower. They can comfortably accommodate three people. The terrace in front of the rooms overlooks the garden, which completes the feeling of relaxation and rest
5. Romantic with terrace
This room is the ideal choice for couples who love romance. The huge bathroom has a claw-foot bathtub and a sofa to complete the romantic atmosphere. The room also has a terrace overlooking the garden.
6. Superior
There are 3 of this room type, each with a double bed that can be separated and a full-fledged sofa bed. Thus, they are suitable for accommodating up to 3 people in separate beds. The exclusive space in front of the rooms is ideal for conversation and reading.
7. Suite
The hotel has 3 suites, one of which has two bedrooms - two double beds - and a kitchen. This allows for comfortable accommodation for up to 4 adults. The other two suites have a bedroom and a living room. The bedroom has a double bed, the living room has a kitchenette and a double sofa bed. These suites comfortably accommodate two adults and two children.
SERVICES
Meals
Breakfast is included in all bookings. Breakfast is available in the breakfast room from 7:30 to 10:00. A rich breakfast buffet - cold and hot dishes, fruit, pastries, coffee specialties made from freshly ground coffee and soft drinks are available to our guests. We also cater for special needs (gluten- lactose- dairy-free).
Café
Our outdoor and indoor cafés offer special
We welcome our guests with delicious coffee, soft drinks and cakes. Our outdoor café offers complete relaxation in the shade of a huge walnut tree with flowers and a green lawn. An island of peace in the middle of the city centre. Silence, good air, birdsong, good coffee, good company.
Wellness
Our spa & wellness world offers the opportunity for physical and mental recharge and renewal, helping to get rid of the traces of everyday stress. The feeling of relaxation you crave in everyday life can completely take over when choosing our jacuzzi and sauna. Our goal is for our guests to return home after every visit rested, refreshed and renewed, and then come to us again later.
Relax
Our communal spaces, both indoors and outdoors, are excellent for relaxation and rest. Whether it's reading, chatting, listening to music or just quiet contemplation.
E-bike
If you are looking for an active holiday, you can rent an e-bike. You can comfortably explore the local and surrounding architectural monuments or just look into the distance at the endless steppes and get to know the special flora and fauna of the steppes.
Ask at the reception about using our services!
Book your room now on the hotel website and enjoy the benefits of direct booking!
Direct hotel room booking – no hidden fees, no cancellation fees
We are always available – our reception is at your disposal 12 hours a day. In addition to the reception opening hours, our on-call colleague is available 24 hours a day on our central mobile number.
Simple, surprise-free booking – easy to use, payment on site.
You can find out about our current daily prices and available packages on our booking page. Some price types may have individual booking conditions. Check the booking conditions before finalizing your booking.
Is the date you are looking for not available on the booking page? Please write to us at info@ludohotel.hu and we will send you an offer if we have a room available for the requested date again.
Our daily rates and promotions are available online eleven months in advance. Please contact us by email if you would like to book for a date outside of this period.
BOOKING CONDITIONS
Our hotel guarantees reservations so that your reservation will not be cancelled even in the event of late arrival (after 6 pm). We always ask for a credit card guarantee when booking a room online. A deposit is required for certain arrival dates and room rates. Please see our deposit payment conditions when booking!
Payment by credit card
Our hotel accepts the following types of credit cards: VISA, MasterCard, Maestro.
Payment with Szép Kártya
Our hotel accepts the Szép Kártya issued by OTP, MKB and K&H Bank.
Check-in to the hotel: from 2 pm to 7 pm.
Check-out from the hotel: by 10 am.
Early arrival, late departure
Early check-in can only be guaranteed by paying for the previous night. Otherwise, it is possible to reserve the room earlier on site, subject to availability. If the service is not available on the requested day, the hotel's luggage room is available to you free of charge.
Late check-out is available until 1 pm, subject to availability, free of charge. After that, 50% of the daily room rate is payable until 4 pm, and after 4 pm, the service is provided against payment of the full daily room rate. If late check-out is not available on a given day, the luggage room is available to our guests free of charge.
Cancellation of individual reservations
To cancel your hotel reservation without penalty, you must notify the hotel at least 48 hours before arrival. Cancellation conditions may vary depending on the date of arrival and room type. If the reservation is cancelled later (within 48 hours), the hotel will charge the penalty amount stated in the confirmation. Please inquire about the details of the cancellation policy and the prepayment conditions when booking!
With children at the hotel
Children under 2 years old can stay at the hotel free of charge. Children between 3 and 10 years old are charged an additional fee of €20 per night when sharing a room with their parents/guardians. A cot is available for children upon prior request. An extra bed for an older child is only possible in the standard plus and superior rooms. A high chair is available in the hotel's breakfast room. Children under 18 years of age are not allowed to stay in the hotel without an adult.
Pets in the hotel
Our hotel allows dogs and cats to be kept in the hotel rooms under certain conditions. The stay of a pet is possible for an extra charge of 15 EUR/day (without board).
According to the amendment to Act CLVI of 2016, from 1 September 2021, all accommodation service providers must
When a guest checks in, the hotel records general personal data for each guest using the document reader. If the document is not presented, the accommodation provider will refuse to provide the accommodation service.
It is also possible to check in in advance, and we will inform our guests about this by e-mail. We ask you to take advantage of this convenient option.
In the event of late arrival, check-in in advance is essential in order to comply with legal requirements.
HOUSE RULES
Dear Guests!
Our hotel staff works every day to ensure that your stay here is truly relaxing and memorable. To this end, we would like to bring to your attention some important information, compliance with which serves the common interest of all of us. We trust that you will accept our requests with understanding, which we have formulated for your comfort and a smooth guest experience.
HOTEL STAY RULES:
In order to ensure a clean and pleasant environment for everyone, smoking is not permitted in the entire hotel. Please use the designated smoking areas only if you do so. We thank you for your understanding and cooperation! If this rule is violated, we will be forced to charge double the confirmed room rate per night, but a minimum of HUF 50,000. We appreciate your support for the high-quality and uninterrupted operation of our hotel by acknowledging this provision.
It is not permitted to bring alcoholic beverages into the hotel, and persons under the age of 18 are not allowed to consume alcoholic beverages on the hotel premises.
The hotel is entitled to terminate the accommodation contract with immediate effect if the Guests do not use the room provided (or other areas of the hotel) for their intended purpose or do not comply with the hotel's safety regulations and rules.
It is prohibited to store flammable or explosive materials in the room, and to operate coffee makers, water heaters, irons and other electrical appliances brought from home!
In the hotel (as an institution for rest, recreation and relaxation), regardless of the time of day, any intentional disruptive behavior or behaviour that exceeds the framework of human coexistence according to public perception and disturbs the rest, peace, safety, sense of security and privacy of other Guests is prohibited. In particular, it is prohibited to demonstrate behavior that is capable of intimidating others, constitutes harassment or can be classified as harassment.
Our staff are entitled to warn any Guest who is disruptive, loud, or under the influence of alcohol or other mind-altering substances and who behaves in an offensive manner. After multiple warnings, the hotel is entitled to unilaterally terminate the hotel contract with immediate effect and to immediately expel the person from the hotel without any obligation to pay a refund or compensate for damages.
It is of utmost importance to us that everyone can relax in a clean, tidy and pleasant environment. However, there may be occasions when more thorough cleaning than usual is necessary in the rooms or in our communal areas - for example, in the restaurant. In such cases, we reserve the right to charge the resulting additional costs, but at least an extra cleaning fee of HUF 20,000.
Thank you for your understanding and for your attention in maintaining the sophisticated and friendly atmosphere of our hotel.
During the buffet meals, we are happy to offer you unlimited choice, but please only put the amount you actually want on your plate.
Food waste is a shared responsibility of all of us, so we can work together to ensure that as little food as possible ends up in the trash unnecessarily.
Thank you for your attention in contributing to the sustainable operation of our hotel!
For the peace and safety of our hotel, we ask that only Guests who have registered in advance at the reception be in the rooms. If you are receiving visitors, we respectfully ask you to meet them in the lobby
HOTEL SERVICES
ACCESSIBILITY
Our hotel has 1 room designed for people with disabilities. can be found in.
ADAPTER
If you would like to connect an electrical appliance with a non-European standard plug to the network, the adapter required for the conversion can be requested at the reception.
AIR CONDITIONING
You can set the desired temperature on the wall controller in the room.
ANTI-ALLERGENIC BEDDING
Available at the reception.
ARRIVAL DATE
The hotel rooms can be occupied from 2:00 pm to 7:00 pm on the day of arrival. We provide early arrival from 10:00 am, subject to availability, for a fee. Please inquire about this possibility the day before arrival.
BABY BED
Available at the reception.
BABY COMFORT SERVICES
Baby bath, high chair, travel cot. Available at the reception.
BATHROBE
Available at the reception.
BATHROOM
Our ladies' and gents' restrooms are located in the lobby on the ground floor.
BED SIZE
Our rooms are equipped with queen size (160x200 cm) beds, and our standard plus, superior and suite room types with living room are also equipped with a sofa bed
BED LINEN
The bed linen is changed weekly. If you require a more frequent change, please inform the reception.
BICYCLE RENTALS
E-bikes can be rented seasonally in our hotel, for information about renting, please contact the reception!
BICYCLE STORAGE
Located in the hotel parking lot.
BLANKET
We provide a spare blanket if required.
CHILD SAFETY CONNECTOR PROTECTOR
Available at the reception.
CLEANING
Our rooms are cleaned every two days by our maids. For extra requests, please contact our reception.
CLOTHES BRUSH
Available at reception.
COFFEE AND TEA MAKING, KETTLE
The rooms have instant coffee and tea filters, which can be consumed free of charge. Please use the kettle only for boiling water!
COMPUTER ASSISTANCE
Available at reception.
COMPLAINT HANDLING
If you have a complaint, please feel free to contact the hotel reception, our colleagues are ready to help!
CONNECTOR CONVERTER
The hotel reception offers various adapters, sockets and standardized converters suitable for international use free of charge upon request.
CORPORATE EVENT
We can provide a suitable venue for companies for meetings and company training in our separate room. For details, please contact the reception.
CURRENCY EXCHANGE
There is no currency exchange facility in our hotel. For further information, please contact the reception.
DEPARTURE DATE
On the day of departure, please vacate the room by 10:00 am. On the day of departure, you can request an extension of the use of the hotel room, which we provide for a fee, subject to availability. Please contact the reception regarding the extension of the stay!
DRY CLEANING
Dry cleaning of clothes is available for a separate fee.
E-BIKE CHARGING
only for hotel guests everyone uses it at their own risk only for bicycle charging only a charging cable that is undamaged and has standard connections can be connected to the charger in the event of any abnormality during charging, charging must be interrupted immediately, this is the responsibility and duty of the bicycle owner, and the fault must be reported to the hotel reception immediately.
E-BIKE RENTAL
Our hotel offers the possibility of renting e-bikes, even in the form of a guided tour. Ask at the reception for details!
EMERGENCY EXIT
In case of danger, please leave the building according to the escape route located on the inside of the room door.
ESCAPE ROUTE
In case of fire, follow the escape route in the room or our staffinstructions!
EXTRA BED
In our Standard Plus and Superior rooms, it is possible to add a sofa bed if required. There are a limited number of beds available. If you need one, please contact the reception!
EXTRA BED LINEN
On request, we can provide extra duvets, blankets and pillows (in several sizes and types) for our dear guests. Please contact reception if you need them!
FIRE PROTECTION REGULATION
In the interest of the safety of the hotel guests and the hotel, we would like to draw the attention of our dear guests to the following fire protection regulation. The full fire protection policy can be found at the reception.
It is forbidden to carry out any activities in the rooms that could cause a fire or explosion.
There is a smoke alarm and a powder extinguisher throughout the hotel.
It is strictly forbidden to operate coffee makers, heaters, double boilers, irons, etc. brought into our hotel. Please use the services of the staff for ironing. An iron with a safety, automatic shut-off function can be requested at the reception!
Smoking is prohibited throughout the hotel!
It is forbidden to store flammable liquids in the room or use them in any way!
It is dangerous to continue using faulty electrical equipment (lamps, switches, TVs, etc.), so please report the fault to the reception!
In case of fire, please follow the escape routes in the room. leave the building.
FIRST AID
If you need medical attention, please contact the reception!
In an emergency, call the emergency number 112.
FLOWERS
To order flowers, please contact our reception colleagues.
GENERAL TERMS AND CONDITIONS
You can view our hotel's general terms and conditions on the website at the following link: https://ludohotel.hu/altalanos-szerzodeses-feltetelek.html
GIFT CARD
With gift cards, the recipient can choose the date of their vacation. The cards can be purchased on the Boutique Hotel LuDo website: https://ludohotel.hu/ajandek-utalvanyok.html
HAIRDRYER
All rooms are equipped with a hairdryer.
HEATING
The temperature in our rooms can be adjusted during the heating season with the room thermostat on the wall.
IRON AND IRONING BOARD
Available at the reception.
LAUNDRY, IRONING
For cleaning, washing and ironing of suits, costumes and other clothing, please inquire at the reception. Please place the clothes in the laundry bag in the closet.
KETTLE
Equipped in every room.
LOST AND LOST OBJECTS
For items lost in the hotel area, please contact the reception.
LUGGAGE DELIVERY, SHIPPING
Please contact the reception.
LUGGAGE PORTER
We would like to make the arrival and departure of our guests easier with a luggage porter service, in which attentive and polite colleagues are at our guests' disposal. Please ask the receptionist if you need it!
LUGGAGE STORAGE
The luggage room is located next to the reception. Please inform the reception of your request for luggage storage!
MAP
A free city map is available at the reception.
MEALS - SPECIAL - DIETARY
Please inform us in advance if you have any special dietary requirements!
MESSAGE
To forward messages, please contact the reception.
MINIBAR
Available in all rooms. Consumption will be charged to the room bill according to the price list provided in the room.
OPENING ROOM DOORS
You can open your hotel room door with the key card you received at reception. By holding the card in front of the sensor on the door for a few seconds, the indicator light turns green and the room door can be opened. When you leave, please hand in the key card at reception.
PARKING
Our hotel's closed parking lot is free for our guests. One car can be parked per room.
PAYMENT METHODS
Cash, bank and credit cards (Maestro, Mastercard, Visa), SZÉP card in the name of the person using the accommodation (MBH, OTP, K&H), Mixed payment is possible. (e.g. Szép card and cash)
PETS
We only accept pets in a limited number of double rooms designated for this purpose, for a fee.
PHARMACIES
For more information on the availability of pharmacies near the hotel and their opening hours, please contact the reception.
PHONE CHARGER
Available at the reception.
PHOTOCOPYING
Available at the hotel reception, for a fee.
PILLOW MENU
We provide a spare pillow if required.
PILLOW SELECTION
A free service is available at the reception. Our guests can choose from a variety of pillows with different fillings, sizes and firmness.
PRINTING
Please inquire at the reception about printing options.
PUBLIC INTERNET
Free Wi-Fi internet is available in the hotel's public areas and rooms, and can be accessed with the password provided at the hotel reception.
Network: LuDo Guest
Password: ludohotel41
RECEPTION
Our hotel has a 12-hour reception in the Lobby. If you have any questions or requests, please contact our colleagues with confidence. Outside reception opening hours, please call our on-call mobile number: +36 30 3087447.
ROOM SAFE
A room safe is available to protect the safety of your belongings. You can use the device if you find your door open. Otherwise, ask the reception for help! The hotel is not responsible for food items in the room, including food items placed in the safe.
SAFETY
For your safety, please always close the room door when you go to sleep or when you leave the room!
SELF CHECK IN
Our guests can check in in advance by clicking on the link in the email sent before arrival.
SEWING KIT
The sewing kit is located in the room closet.
SHAVER
Available at the reception.
SHOE SHOWER
The shoehorn is located in the room wardrobe.
SHOE SHINE
The shoe shine kit is located in the room closet or can be requested at the reception.
SLIPPERS
We provide slippers for our guests. Please contact the reception if required!
SMOKING
Our hotel is non-smoking, so smoking is prohibited throughout. Designated smoking areas are located at the hotel's café and garden.
In case of violation of the house rules, the hotel will charge a compensation of 50,000 HUF.
STATIONERY
Writing instruments and notebooks are provided in our rooms.
TAXI, TRANSFER
If required, we provide a transfer service for our guests or we can order a taxi upon request. Please contact our reception colleagues.
TECHNICAL ERROR
Please report your comments to the reception!
TECHNICAL SERVICES
If you notice a technical problem in your room, please report it to the reception.
TELEPHONE
Domestic and international phone calls are available at the reception for a fee.
TELEVISION
All of our rooms have the Netflix streaming service, which you can access as follows:
Press the Netflix button on the television remote control, select the profile with the blue icon and you can use the service right away.
You can access the main menu of the television by pressing the Home button (button marked with C).
Sweet.TV: The main menu of the television contains the Sweet.TV application, in which you can choose from more than 30 thematic channels. After starting the application, select the Free TV menu item in the top row.
If you want a news channel, the Euronews application is available in the main menu of the television, in English, German, French, Spanish and many other languages.
If you want to watch Serbian or Romanian television, you can use the RTS Planeta and Antenaplay applications from the main menu, where you can log in with your own registration.
TIME ZONE
Makó is in the GMT+1 (summer = GMT+2) time zone.
TOOTHBRUSH, TOOTHPASTE
Available at the reception.
TOWEL CHANGE
We provide it every 3 days, in case of individual requests, please contact the reception!
UMBRELLA
Available at the reception.
VALUABLES STORAGE
We would like to draw the attention of our dear guests that the hotel is not responsible for valuables or cash left in the room. Please use the safes located in the rooms!
VISITOR
If you have a visitor, please inform the reception!
WAKE UP
You can request a wake-up call from the reception.
WATER
Tap water is drinkable throughout Makó.
WIFI
Available throughout the hotel.
Network: LuDo Guest
Password: ludohotel41